ACCESSIBILITY

In order to provide excellent service to all of our patrons, including those with disabilities, the Orpheum Theatre Group endeavors to provide an accessible experience for everyone within our venues and on our website.

Accessible and Wheelchair Seating

The Orpheum Theatre is a historic building. By enlisting the aid of an accredited architectural firm and input from other organizations concerned with limited access, we have made every effort to provide comfortable and accommodating space for physically challenged patrons.

Accessible seating has been arranged at the back of the left orchestra section. As we are not able to provide seating in the upper levels of the theatre because of safety precautions, the seats in this designated area are priced at the balcony price. 

There are five spaces for wheelchairs and five chairs for other accessible needs, such as walkers and any other physical limitations. The row directly in front of the wheelchair spaces, Row BB, is held whenever possible for anyone accompanying patrons with accessible seating requirements. Row BB tickets are priced the same as the regular back orchestra. Occasionally, companion seats may be available in the accessible seating area. In those cases, companions will be seated to the sides of or the back of the section and may not be seated directly next to their companion.

Accessible seats and those in Row BB are released for public sale 48 hours prior to performance time or earlier in the event of a sell-out.

To view a seating map of the Orpheum's accessible section, click here.

Accessible seating is also available in the Halloran Centre theatre on the floor, mid-section, and on the mezzanine.

Elevator Access

The Orpheum's elevator is accessible on the orchestra, mezzanine, and balcony levels. The lower lounge, Grand Tier, and gallery levels are available by stair.

All levels of the Halloran Centre are accessible by elevator.

Hearing and Visually Impaired Resources

Assistive listening devices are available in both venues and can be requested through an usher or the house manager. At the Orpheum Theatre, assistive listening devices can be borrowed directly at Coat Check. 

For select Broadway shows, patrons can access closed captioning, as well as audio description when available, on their own mobile device through the GalaPro app. Click here to learn more about using GalaPro at the Orpheum.

Interpreters for patrons with hearing or visual impairments can be also be requested with at least two weeks advance notice by calling 901-525-7800. 

Accessible Parking

Some public lots near the Orpheum Theatre and Halloran Centre offer accessible parking, including the MLGW garage, which has parking spots easily accessible by elevator. 

For any other need or question, please email info@orpheum-memphis.com.

Web Accessibility

Our website supports the current and prior major releases of Chrome, Firefox, Internet Explorer, and Safari on computers. On mobile devices, you can access the website using Safari, Chrome, or native ICS Android browser.

Tips and tools to customize your web browsing experience can be found at https://www.w3.org/WAI/users/browsing.

We strive to make sure our website conforms to W3C WAI’s Web Content Accessibility Guidelines 2.0, Level AA. If you have questions or concerns about the accessibility of our website, please contact us by sending an email to info@orpheum-memphis.com or by calling us at 1-901-529-4233.

The Orpheum Theatre Group’s website contains links to websites hosted by third parties, and we are unable to account for the accessible experience on these sites.

Additional Assistance

For assistance on accessibility needs not listed here, please contact the Orpheum Theatre Group at 901-525-7800 or email info@orpheum-memphis.com.