Under the guidance of health offiicals, we have established important procedures for resuming events at the Orpheum Theatre and Halloran Centre. Read all of the details.

COME JOIN OUR TEAM

Below are the current opportunities available to join the Orpheum Theatre Group team.

Group Sales Manager

Department: Ticketing and Sales
Reports to:
Vice President of Ticketing and Sales
Supervises: Group Sales Associate
FLSA Status:
Non-Exempt
Minimum Salary: $40,000 plus incentives

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community-minded, and we are ready to welcome you!

The Group Sales Manager works to recruit and retain visiting and local groups, including corporate outings, tourist groups, family gatherings, and more, to attend the organization’s Broadway season, On Stage at the Halloran Centre events, Saturday Series, and other special events and programs. The Group Sales Manager is driven to seek new business, build customer relationships, manage the sales process from start to finish, and provide the highest level of quality customer service.

How You Will Contribute

Responsibilities include, but are not limited to the following:

  • Coordinate and execute business-to-business and business-to-consumer group sales
  • Generate new leads while growing retention among current clients
  • Build and maintain positive working relationships with existing and potential clients
  • Provide excellent customer service
  • Seek new and innovative ways to generate sales and enhance the group experience
  • Schedule and execute appointments with prospective clients
  • Manage client database and client communication efforts
  • Track and collect usable data on all sales and conversion efforts
  • Collaborate with the Marketing Dept. for strategic group sales messaging and materials
  • Plan, coordinate, and execute events and experiences for group leaders and prospective clients
  • Prepared to work nights and weekends as needed to provide personalized service and experiences for clients
  • Manage ticket settlements for all shows and events for which group tickets are sold
  • Assign administrative tasks to the Group Sales Associate to advance sales goals

Department and Organization Participation

  • Contribute to department and organizational goals as well as individual goals
  • Assist as needed on all department duties as assigned
  • Support the organization’s fundraising initiatives and assist as needed at fundraising events
  • Contribute to the organization’s mission, vision, values, and commitment to equity

How You Stand Out

Preferred Experience and Education

  • Two years of professional sales experience with demonstrated success in meeting goals
  • Proficient with Microsoft Office Suite or similar programs
  • Experience with ticketing software a plus

Preferred Skills

  • Energized by building relationships and interacting with people
  • Excited by the challenge of meeting goals
  • Strategic thinking, active listening, and problem-solving skills: position should work to understand client needs and offer opportunities within the organization’s available events
  • Simultaneously personable, professional, and inclusive
  • Fosters high regard for excellent customer service
  • Communicates clearly, accurately, and with care in both written and verbal formats
  • Comfortable with public speaking to groups of any size
  • Advanced organizational skills: position juggles varying contractual policies and price points for each show
  • Independent worker with successful time management and prioritization skills
  • Excellent personal initiative and drive
  • Positivity, flexibility, and adaptability
  • Keen attention to detail

How We Stand Out

Benefits and Perks

  • 401(k)and 401(k) matching
  • Health, dental, vision, and life insurance
  • Paid time off
  • Unlimited paid sick time
  • Paid holidays
  • Parental leave
  • Parking provided.
  • Tuition reimbursement opportunities
  • A diverse team of colleagues
  • Volunteer and committee opportunities
  • Tickets to select Orpheum and Halloran Centre events as available.
  • Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center.

The Orpheum Theatre Group does not offer relocation assistance for this position.

Our Mission

The mission of the Orpheum Theatre Group is to enhance the communities we serve by utilizing the performing arts to entertain, educate and enlighten while preserving the historic Orpheum Theatre and the Halloran Centre for Performing Arts & Education.

Our Vision

The Orpheum Theatre Group will strive to be a world-class performing arts organization, serving as a cultural beacon and catalyst for positive change.

Our Values

  • Innovative: The Orpheum Theatre Group takes risk and invests in new ideas.
  • Inclusive: The Orpheum Theatre Group is welcoming and accepting to all.
  • Inspirational: The Orpheum Theatre Group motivates positive change through the performing arts.
  • Integrity: The Orpheum Theatre Group acts ethically and considers all viewpoints.
  • lmpactful: The Orpheum Theatre Group provides meaningful opportunity.
  • Transformative: The Orpheum Theatre Group changes lives, Memphis and the world.

Our Commitment to Equity, Diversity, and Inclusion

We are dedicated to equity, inclusion, and respect. We commit ourselves to listening to and elevating voices that have been systemically silenced.

The Orpheum Theatre Group is an Equal Opportunity/Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, sexual orientation, age (40+), disability, veteran status, or any other legally protected status under local, state, or federal law.

Interested candidates should submit their cover letter and résumé to frobinson@orpheum-memphis.com as soon as possible.


Education and Engagement Administrator

Department: Education and Community Engagement
Reports to:
Vice President of Education and Community Engagement
Supervises: None
FLSA Status:
Exempt
Minimum Salary: $39,500

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community-minded, and we are ready to welcome you!

The Education and Engagement Administrator serves as a hub within the Education and Community Engagement department for all aspects of administration, finance, archives, scheduling, and operations. This team player is one who believes in supporting the mission and programmatic work from the administrative and engagement side and works quickly, efficiently, and with attention to detail in a fast-paced and ever-evolving department. They are collaborative, innovative, forward-thinking, and passionate. They will work to support the entire departmental team and the people it serves for program growth and development, community building, and efficiency in protocol and practice for day-to-day operational functions. This role works closely on Mending Hearts Camp, Camp SAY Across the USA: Memphis, Teacher Professional Development, STAR Council, the Orpheum High School Musical Theatre Awards, and general departmental functions while also liaising across departments within the Orpheum organization at large.

How You Will Contribute

Responsibilities include, but are not limited to the following:

Administrative Program Management

  • Manage recruitment, registrations, payments, and communications with program participants including students, teachers, parents, caregivers, families, and community partners.
  • Track and provide reporting on all programs with regard to attendance numbers, budgeting, income, expenses, survey results, and other data assessments as necessary.
  • Coordinate all correspondence with program participants providing support, returning phone calls and emails, and maintaining participant relationships.
  • Solicit new attendees and increase awareness of programs.
  • Manage budgets and reconcile month end financial reporting.
  • Liaise with marketing department, maintaining consistency in copy and staying on deadline.
  • Administer and track feedback surveys.

Operations and Scheduling

  • Coordinate departmental calendar, both internally and in organization wide scheduling.
  • Book, track, confirm, and adjust logistical space needs on campus and off site as necessary.
  • Prepare event set ups, communicate event needs, and run registration check ins for events/programs.
  • Coordinate necessary travel and accommodation arrangements.
  • Expense report reconciliation.
  • Schedule meetings, take minutes, and maintain follow up deadlines.

Archival Coordination

  • Cull and maintain photo and video archive.
  • Maintain overall departmental archives.

Miscellaneous

  • Act as chaperone for Broadway and Backstage 101 sessions throughout the season.\
  • Assist in seating and facilitation of Student Matinees and Saturday Series, including facilitating engagement activities.
  • Prepare reports for development and education grants and sponsorship as needed.
  • Route and assist with department document edits.
  • Seek up-to-date knowledge on best practices, innovative strategies, and emerging technologies to serve departmental and organizational needs.
  • Work evenings and weekends as needed to fulfill responsibilities.

Department and Organization Participation

  • Contribute to department and organizational goals as well as individual goals
  • Assist as needed on all department duties as assigned
  • Support the organization’s fundraising initiatives and assist as needed at fundraising events
  • Contribute to the organization’s mission, vision, values, and commitment to equity

How You Stand Out

Preferred Experience and Education

  • 1-year experience in arts or education administration
  • Experience in Regpack or other similar cloud-based registration and database reporting software, including experience with product design, tracking, conditional logic, and database management
  • Strong working knowledge of Microsoft Office Suite
  • Experience in company or stage management and/or general working knowledge of the theatre industry
  • Experience with arts-related contracts

Preferred Skills

Administrative Competencies

  • Database design and management
  • Budget design and finance reconciliation capabilities
  • Proficiency with Microsoft and Mac operating system
  • Working knowledge of the theatre and general arts and humanities

Professional Traits

  • Ability to multi-task and prioritize
  • Clear and accurate communication skills, both written and verbal
  • Fluidity and flexibility to meet ever-evolving needs, practices, and personalities while maintaining a positive attitude
  • Commitment to maintaining sensitive and confidential information from program participants and partners
  • Creativity, energized by new challenges
  • Attention to detail and adept at proofreading
  • Customer Service and success at relationship creating, maintaining, and building
  • Commitment to inclusion and heightened awareness to cultural sensitivities
  • Patience
  • Self-starting and forward-thinking; ability to anticipate needs and challenges in advance
  • Advanced organizational skills: position manages many projects at various stages of completion at a time while still adhering to deadlines
  • Commitment to presence and intentionality – able to see the big picture
  • Desire to seek continued knowledge, growth, and best practices – both for the department and as an individual
  • Passionate about the arts – particularly theatre
  • Comfortable working both as part of a team and as an individual in a fast-paced environment
  • Open to constructive feedback

How We Stand Out

Benefits and Perks

  • 401(k)and 401(k) matching
  • Health, dental, vision, and life insurance
  • Paid time off
  • Unlimited paid sick time
  • Paid holidays
  • Parental leave
  • Parking provided.
  • Tuition reimbursement opportunities
  • A diverse team of colleagues
  • Volunteer and committee opportunities
  • Tickets to select Orpheum and Halloran Centre events as available.
  • Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center.

The Orpheum Theatre Group does not offer relocation assistance for this position.

Our Mission

The mission of the Orpheum Theatre Group is to enhance the communities we serve by utilizing the performing arts to entertain, educate and enlighten while preserving the historic Orpheum Theatre and the Halloran Centre for Performing Arts & Education.

Our Vision

The Orpheum Theatre Group will strive to be a world-class performing arts organization, serving as a cultural beacon and catalyst for positive change.

Our Values

  • Innovative: The Orpheum Theatre Group takes risk and invests in new ideas.
  • Inclusive: The Orpheum Theatre Group is welcoming and accepting to all.
  • Inspirational: The Orpheum Theatre Group motivates positive change through the performing arts.
  • Integrity: The Orpheum Theatre Group acts ethically and considers all viewpoints.
  • lmpactful: The Orpheum Theatre Group provides meaningful opportunity.
  • Transformative: The Orpheum Theatre Group changes lives, Memphis and the world.

Our Commitment to Equity, Diversity, and Inclusion

We are dedicated to equity, inclusion, and respect. We commit ourselves to listening to and elevating voices that have been systemically silenced.

The Orpheum Theatre Group is an Equal Opportunity/Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, sexual orientation, age (40+), disability, veteran status, or any other legally protected status under local, state, or federal law.

Interested candidates should submit their cover letter, résumé, and references to frobinson@orpheum-memphis.com as soon as possible.


Housekeeping Manager

Department: Operations
Reports to:
Chief Operations Officer
FLSA Status: Non-Exempt
Minimum Salary: $40,000

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community-minded, and we are ready to welcome you!

The Housekeeping Manager contributes to company success by being responsible for the planning, organizing, developing, and directing the overall operation of the Housekeeping Unit in accordance with the federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times. In addition, this position supervises all work activities of cleaning personnel to ensure clean, orderly, and organized rooms of the buildings.

How You Will Contribute

Responsibilities include, but are not limited to the following:

Housekeeping Manager Tasks

  • Supervise and responsible for interviewing, hiring and training employees; planning, assigning and directing work; appraising performance and rewarding or disciplining employees in conjunction with Human Resources; addressing complaints and solving problems associated with department employees.
  • Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, seating areas, restrooms, concession stands, suites, and all public spaces.
    Coordinate the Housekeeping activities between both buildings (Orpheum & Halloran) and all departments.
  • Anticipate problems and appropriate solutions. Investigates, analyzes and solves operational problems and complaints.
  • Plan organize and direct team members to ensure the highest degree of guest satisfaction.
  • Daily supervision of the housekeeping staff, including the day, event and post-event crews.
  • Determine and maintain the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.
  • Purchase, re-order and maintain housekeeping supplies and inventory.
  • Ensure the proper maintenance of all equipment; plans for repair and/or replacement.
  • Conduct pre-event inspections of all rooms, restrooms, seating areas and public areas prior house opening for every event held at the theatres.
  • Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events.
  • Uphold the highest standards of cleanliness, safety, and conduct.
  • Knowledge of OSHA and safety standards within Housekeeping department.
  • Assure facility readiness and smooth operation of Housekeeping Department during the events.
  • Study event schedules and estimate worker hour requirements for completion of job assignment.
  • Establish or adjusts work procedures to meet in office and event schedules.
  • Observe and report facility repairs and maintenance as necessary.

Supervisory Responsibility

  • Ensure the housekeeping team is compliant with all applicable policies and procedures in accordance with OTG and Tennessee State laws.
  • Responsible for ensuring the housekeeping team is appropriately staffed to handle the needs of the business by hiring top talent; developing effective onboarding/training that includes ongoing development; create an environment of open communication through coaching.
  • Resolve conflicts among the team.
  • Conduct performance and salary reviews; administer

Department and Organization Participation

  • Contribute to department and organizational goals as well as individual goals
  • Assist as needed on all department duties as assigned
  • Support the organization’s fundraising initiatives and assist as needed at fundraising events
  • Contribute to the organization’s mission, vision, values, and commitment to equity

How You Stand Out

Preferred Experience and Education

  • A minimum of 4 years’ experience in all aspects of Housekeeping in a large, multi-use facility required
  • At least 2 years of supervisory experience with a focus on recruiting and employee development

Preferred Skills

  • Demonstrates trustworthiness, responsibility, and accountability
  • Capacity to make consistent, rational decisions
  • Effective organizational and leadership skills
  • Capacity to build high performing teams that can achieve company objectives
  • Excellent written and oral communication skills

How We Stand Out

Benefits and Perks

  • 401(k)and 401(k) matching
  • Health, dental, vision, and life insurance
  • Paid time off
  • Unlimited paid sick time
  • Paid holidays
  • Parental leave
  • Parking provided.
  • Tuition reimbursement opportunities
  • A diverse team of colleagues
  • Volunteer and committee opportunities
  • Tickets to select Orpheum and Halloran Centre events as available.
  • Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center.

Our Mission

The mission of the Orpheum Theatre Group is to enhance the communities we serve by utilizing the performing arts to entertain, educate and enlighten while preserving the historic Orpheum Theatre and the Halloran Centre for Performing Arts & Education.

Our Vision

The Orpheum Theatre Group will strive to be a world-class performing arts organization, serving as a cultural beacon and catalyst for positive change.

Our Values

  • Innovative: The Orpheum Theatre Group takes risk and invests in new ideas.
  • Inclusive: The Orpheum Theatre Group is welcoming and accepting to all.
  • Inspirational: The Orpheum Theatre Group motivates positive change through the performing arts.
  • Integrity: The Orpheum Theatre Group acts ethically and considers all viewpoints.
  • lmpactful: The Orpheum Theatre Group provides meaningful opportunity.
  • Transformative: The Orpheum Theatre Group changes lives, Memphis and the world.

Our Commitment to Equity, Diversity, and Inclusion

We are dedicated to equity, inclusion, and respect. We commit ourselves to listening to and elevating voices that have been systemically silenced.

The Orpheum Theatre Group is an Equal Opportunity/Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, sexual orientation, age (40+), disability, veteran status, or any other legally protected status under local, state, or federal law.

Interested candidates should submit their résumé to hr@orpheum-memphis.com.


Close Email Signup

JOIN OUR EMAIL CLUB