Department: Box Office
Reports to: Box Office Manager
FLSA Status: Non-Exempt (Hourly)
Minimum Hourly Pay: $15.00

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community- minded, and we are ready to welcome you!

A Patron Service Associate provides the highest level of customer service to ticket buying patrons for the Orpheum Theatre and Halloran Center. The Patron Service Associates are the first impression customers receive of the Orpheum Theatre Group. We sell experiences, not just tickets.

How You Will Contribute

• Provide Single and Season ticket sales in box office phone room, ticket windows, Halloran Centre, and concierge desk upon occasion for Orpheum productions and theatre rentals including during nights, weekends, and holidays.
• Provide detailed and accurate event information for all shows on
• Assist with Season ticket holder renewals, exchanges, and special
• Learn and manage a great deal of information about concerts, events, and promotions to best answer patrons’ questions pleasantly, confidently, and efficiently.
• Monitor and respond promptly to patron emails requesting information or
• Other duties as assigned by box office

Department and Organization Participation

• Contribute to department and organizational goals as well as individual
• Assist as needed on all department duties as
• Support the organization’s fundraising initiatives and assist as needed at fundraising
• Contribute to the organization’s mission, vision, values, and commitment to

How You Stand Out

Preferred Experience and Education

• High School diploma
• Minimum 1 year customer service experience
• Cash handling experience
• Proficient in Microsoft Word & Excel
• Software proficiency with Ticketmaster and Archtics preferred but not
• Knowledge of the ticketing industry

Preferred Skills

• Professional, personable and patron-service oriented individuals
• Capable of providing great attention to detail during high-volume phone and in-person sales
• Enthusiastic team members interested in working closely with
• Possesses strong attention to detail with excellent organizational
• Willing to maintain flexible schedule which includes weekdays, evenings, and
• Adept at clear and personable communication with patrons in both oral and written form
• Proficient at utilizing multiple computer programs

How We Stand Out

Benefits and Perks

• Parking provided
• Overtime pay
• Holiday pay
• Flexible scheduling when possible
• Paid training
• A diverse team of colleagues
• Volunteer and committee opportunities
• Tickets to select Orpheum and Halloran Centre events as available
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center

To apply, please forward resume to hr@orpheum-memphis.com.

Department: Concessions
Reports to: Director of House Operations
FLSA Status: Hourly/Non-Exempt
Minimum Hourly Pay: $15.00 plus tips

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community-minded, and we are ready to welcome you!

The barback position is a bartender's assistant whose job is to help bartenders keep service running smoothly. As part of the front of the house staff, barbacks may also interact with customers when the bartender is busy with other tasks. A multi-tasking individual, well organized, quick thinker who can work well with bartenders in providing them with support. Honesty and Trustworthiness is required for the responsibility of handling stock, product, and barback services.

How You Will Contribute

• Confirm beverage requirements for each event and ensure all expectations are met before setup.
• Prepare bartenders' stations 30 minutes prior to doors opening, ensuring they are fully stocked with clean towels, glassware, garnishes, napkins, and straws.
• Maintain ice bins at all bar stations and ensure each station is equipped with required liquor, cold beverages, garnishes, and other essentials.
• Monitor bartenders every 15 minutes and assist during intermissions, including transporting products between bar stations.
• Empty water bins in portable bars between shows and keep storage areas clean, organized, and secure at the end of each shift.
• Thoroughly clean and empty ice from Cambros after every event.
• Provide nightly reports on low stock and necessary orders, with a focus on Wednesday nights for weekend preparation during Broadway shows.
• Wear uniforms to maintain a clean, well-groomed, professional appearance while carrying out duties with attention to sanitation and safety.
• No drinking, eating, chewing, or smoking behind the bar and limit cell phone use during working hours.
• Confirm with supervisor prior to leaving the shift.
• Complete any other duties as directed.

Department and Organization Participation

• Contribute to department and organizational goals as well as individual goals.
• Assist as needed on all department duties as assigned.
• Support the organization’s fundraising initiatives and assist as needed at fundraising events.
• Contribute to the organization’s mission, vision, values, and commitment to equity.

How You Stand Out

Preferred Experience and Education

• Required: Availability for night, weekend, and holiday shifts based on show schedules.
• Preferred: High School diploma or equivalent with previous relevant experience.
• Minimum age requirement: 18. ABC Card desirable for barback position (or 60 days to apply after hire).

Preferred Skills

• Must have excellent communication skills, both verbal and written.
• Must be able to multi-task in high stress situations.
• Ability to work with little supervision.
• Requires ability to work flexible and extended hours including nights, weekends and holidays as required by event schedule.
• Must be able to lift at least 30 lbs.
• Ability to climb stairs and stand for long periods of time.

How We Stand Out

Benefits and Perks

• Parking provided
• Overtime pay
• Holiday pay
• Flexible scheduling when possible
• Paid training
• Uniform provided
• A diverse team of colleagues
• Volunteer and committee opportunities
• Tickets to select Orpheum and Halloran Centre events as available
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center

To apply, please forward resume to hr@orpheum-memphis.com.

Department: Housekeeping
Reports to: Housekeeping Manager
Supervises: N/A
FLSA Status: Part-Time, Non-Exempt
Hourly Pay: $15

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community-minded, and we are ready to welcome you!

We are looking for an energized person that has experience in working with a team to create and maintain a clean, orderly, and safe environment. This person will perform a wide variety of cleaning on both our Orpheum Theatre and the Halloran Centre.

How You Will Contribute

Position Requirements

• Follow safety standards for employees.
• Maintain floors in a clean state by sweeping, scrubbing, mopping, and waxing them
• Empty and clean trash receptacles and collect recycling
• Clean, sanitize, and supply bathrooms
• Lock and unlock windows, doors, and gates
• Ensure grounds areas are clean and orderly
• Maintain general order for facility equipment for front and back of house.
• Observe and report facility repairs and maintenance as necessary.
• Maintain safe, secure, and sanitary working conditions and leave work area in a clean and orderly fashion.
• Responds appropriately to emergencies or urgent issues
• Regularly inspects property for safety and security issues and report any concerns to Supervisor.
• Anticipate problems and appropriate solutions. Investigates, analyzes, and resolves operational problems and complaints.
• Abides by all OTG policies in the Policies and Procedures Manual
• Other duties as assigned.

Department and Organization Participation

• Contribute to department and organizational goals as well as individual goals.
• Assist as needed on all department duties as assigned.
• Support the organization’s fundraising initiatives and assist as needed at fundraising events.
• Contribute to the organization’s mission, vision, values, and commitment to equity.
  

How You Stand Out

Preferred Experience and Education

• High school diploma or equivalent experience
• Work independently, exercising judgment and initiative with minimal supervision.
• Maintain an effective working relationship with employees and others encountered through the course of employment.
• Work effectively under pressure and/or stringent schedule and produce accurate results in a fast-paced environment.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Operate standard office equipment and personal computer(s) using Microsoft Office
  

Preferred Skills

• Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
• Physical requirements include feel and reach with hands and arms, walking, stooping, lifting to 50 lbs.
• Organize and prioritize work to meet deadlines. Remain flexible and adjust to situations as they occur.
• Standing for extended periods of time
  
  

How We Stand Out

Benefits and Perks

• Parking provided
• Overtime pay
• Holiday pay
• Flexible scheduling when possible
• Paid training
• A diverse team of colleagues
• Volunteer and committee opportunities
• Tickets to select Orpheum and Halloran Centre events as available
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center

Please send all cover letters and resumes to hr@orpheum-memphis.com. If you would like to apply in person you can obtain an application at the Halloran Centre for Performing Arts, 225 S. Main St between the hours of 10am-2pm Monday-Friday.

Department: Operations

Reports to:  COO, VP of Operations

FLSA Status: Full Time; Exempt

Starting Salary:  $55,000

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community-minded, and we are ready to welcome you! 

The Manager of Food & Beverage is responsible for managing and overseeing all food and beverage operations for the Orpheum Theatre Group, while also increasing earned income from existing activities and creating new opportunities campus-wide.  The ideal candidate will have a comprehensive understanding of concession and bar programs for a performing arts facility or similar venue, and familiarity with front-of-house theatre or event operations.  They must be a results-driven professional with creative, strategic, and tactical skills to envision new opportunities, develop plans, and bring them to fruition. 

The Manager of Food & Beverage will regularly inspect all work areas to ensure compliance with food health and safety regulations to ensure all patrons are served quality food/beverages in a timely manner.  Duties include recruiting, training, and managing food service staff in the areas of scheduling, timekeeping, inventory and ensuring accurate monetary transactions at all times.         

This role collaborates with the Operations Team to ensure all aspects of the Orpheum Theatre Group’s (both the Orpheum Theatre and Halloran Centre) food and beverage services run smoothly and effectively.

How You Will Contribute

• Manage F&B operations within budgetary constraints and highest operational standards.
• Coordinate with management to ensure quality F&B service at all events.
• Drive revenue generation strategies for F&B activities, including bar services.
• Review P&L statements and collaborate with COO and CFO to optimize profitability.
• Develop and execute strategies to enhance profitability of event spaces and bars.
• Innovate sales processes and F&B offerings to improve customer experience.
• Supervise bar program, including pricing, staff training, and operations.
• Establish annual budgets with cost structures and performance targets.
• Conduct monthly inventory audits to manage resources effectively.
• Provide exceptional customer service and promptly resolve patron inquiries.
• Manage scheduling, inventory, and financial transactions.
• Assist in recruitment and selection of staff.
• Train, evaluate, and hold staff accountable for performance.
• Ensure compliance with food health and safety regulations through inspections.
• Demonstrate strong leadership, problem-solving, and communication skills.
• Contribute to the organization’s mission, vision, values, and equity initiatives.

How You Stand Out

• A minimum of 5 years' management experience in profit-driven F&B industry or equivalent preferred.
• Expertise in concessions and entertainment events desirable.
• Proficient in local food health and beverage safety regulations required.

Preferred Skills

• Strategic thinking and problem-solving skills in situations with a variety of variables and limited standardization.
• Proficient skills in Point-of-Sales systems (i.e. Clover, Square, Toast).
• Plan work and carry out tasks without detailed instructions; prepare for problems or opportunities in advance; respond to situations as they arise with minimal supervision.
• Communicates clearly and accurately across all functions of the business in a timely manner.
• Analysis and application skills that result in understanding, creating, enforcing, and adhering to standardized policies and procedures for the organization as well as for events.
• Understand, encourage, and carry out compliance with safety policies and procedures; take personal responsibility for safety.
• Proficient use of Microsoft Office suite (particularly, advanced knowledge of spreadsheets)
• Requires standing and walking about 70% of the time; may lift and carry objects up to 50 lbs.; push or pull objects up to 75lbs using appropriate equipment; may climb stairs, bend, twist, kneel, stoop, and reach overhead; ability to work at various heights.
• The noise level in the environment ranges from quiet in the office to moderate to loud during events.
• May be exposed to irregular ranges of humidity and temperature.
• Maintains irregular and extended working hours as needed to support event-based schedule.

How We Stand Out

Benefits and Perks

• 401(k) with matching
• Health, dental, vision, and life insurance
• Paid time off
• Unlimited paid sick time
• Paid holidays
• Parental leave
• Parking provided.
• Tuition reimbursement opportunities
• A diverse team of colleagues
• Volunteer and committee opportunities.
• Tickets to select Orpheum and Halloran Centre events as available.
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center.

Interested candidates should apply/submit resume to hr@orpheum-memphis.com.

With a counseling team led by Lead Healing Counselor, Dr. Mekel Harris, the Orpheum Theatre Group is seeking additional healing counselors to join the team for our Mending Hearts Camp.

Who can apply:

• Licensed counselors
• Pre-licensed counselors
• Undergraduate-level students with previous counseling experience
• Graduate-level students looking for additional counseling experience who are passionate about working with grieving youth and/or have experience in arts related therapeutic counseling and strategies.

Learn More & Apply