Department: Marketing
Reports to: Vice President of Marketing
Supervises: None
FLSA Status: Exempt
Minimum Salary: $49,000

This is an on-site position.

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community- minded, and we are ready to welcome you!

The Marketing Department exists to tell OTG’s story to new and current audiences, jumpstart positive relationships with the community, maintain integrity of the brand, promote the organization’s events and programs, and advance its overall mission and goals. Marketing works to achieve the highest level of quality and organization in its messaging and daily tasks. This purpose is accomplished through strategic advertising, clear and authentic communication, and dynamic creative assets. As a department, Marketing lives and thrives in the details, utilizing strategic thinking and approaching challenges from multiple points of view. A close and collaborative team, Marketing constantly seeks one another’s expertise and perspective, recognizing that while roles vary, each member of the group is vital to collective success.

The Manager of Email Marketing supports the Marketing Department’s responsibility of strategically communicating its programs and events to the communities OTG serves through email and digital messaging. This position also uses digital platforms to conduct periodic surveys and data collection to help inform future strategies and participate in customer service needs.

How You Will Contribute

Position Requirements

• Plan, schedule, and execute complex email marketing campaigns to targeted recipients
• A/B test subject lines and track targeted sends for maximum impact
• Collect, analyze, and utilize email and survey data to develop advanced targeting strategies
• Collaborate with email platform provider to enhance knowledge of advanced features, troubleshoot, and manage system updates
• Conceptualize and execute customer feedback opportunities and customer surveys
• Manage customer service needs and inquiries that are received electronically
• Actively seek knowledge on best practices, innovative strategies, optimization, new system functionality, and emerging platforms to inform innovative changes
• Review and proof-read all marketing materials for accuracy
• Crosstrain in other areas of marketing to assist when needed
• Accurately reflect OTG’s brand in all work
• Prepared to work nights and weekends as needed to fulfill responsibilities (infrequent to rare)

Department and Organization Participation

• Contribute to department and organizational goals as well as individual goals
• Assist on additional department duties as assigned
• Support the organization's fundraising initiatives and assist as needed at fundraising events
• Contribute to the organization’s mission, vision, values, and commitment to equity.

How You Stand Out

Preferred Experience

• Comprehensive training in email marketing, digital marketing, or equivalent professional experience
• Two years in digital marketing communication management for business or organization

Preferred Skills

Technological Competencies

• Expert with one or more email service providers
• Expert with email content management systems
• Working knowledge of Adobe Creative Suite, including Photoshop, and basic graphic design skills
• Proficiency with Microsoft Office Suite

Professional Traits

• Creativity and curiosity
• Initiative: driven to recognize and capitalize on opportunities to improve processes and increase results
• Applied knowledge: taking current experiences, feedback, and information and applying it to future projects
• Highly advanced organizational skills: position manages many projects at various stages of completion at a time while still adhering to deadlines; organization is paramount for success in this role
• Communicates, primarily in type, clearly and accurately
• Excellent work ethic: making the most of available time with a drive to meet assigned tasks and strategize innovative ways to advance the goals of the position
• Independent worker with successful time management and prioritization skills while also team-oriented
• Strategic thinking and problem-solving skills
• Fosters high regard for excellent customer service and positive interpersonal interactions
• Keen attention to detail
• An exceptional proof-reader, often catching errors that others might overlook
• Positivity, flexibility, and adaptability
• Comfortable working with a highly collaborative team and in a fast-paced environment
• Open to offering and receiving constructive feedback

How We Stand Out

Benefits and Perks

• 401(k) and 401(k) matching
• Health, dental, vision, and life insurance
• Paid time off
• Paid sick time
• Paid holidays
• Annual bonus opportunity
• Parental leave
• Parking provided
• Tuition reimbursement opportunities
• A diverse team of colleagues
• Volunteer and committee opportunities
• Tickets to select Orpheum and Halloran Centre events as available
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center

The Orpheum Theatre Group does not offer relocation assistance for this position.

Interested candidates should submit résumé and references, and, if applicable, sample emails and/or webpages created from a past project (digital format preferred) to hr@orpheum-memphis.com.

Department: Development
Reports to: Vice President of Development
Supervises: None
FLSA Status: Full time, exempt
Minimum Salary: $50,000

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community- minded, and we are ready to welcome you!

Reporting to the VP of Development, this position will help sustain both the annual giving fund and other individual giving opportunities while contributing to the organization’s strategic fundraising plan. This role is crucial in building and stewarding relationships with current donors and prospects to support and scale the Orpheum Theatre Group’s annual fund and individual giving programs. As an integral member of a well-functioning and aligned team, you will work collaboratively with colleagues within the organization to achieve fundraising goals. This is not an independent contributor role; instead, it requires a team-oriented approach to develop and implement effective donor relations strategies.

The right candidate is an experienced, personable, and outcome-oriented individual who employs interaction as their primary tool, along with exceptional written, verbal, and presentation skills to comfortably align our mission message to current and prospective donors. A key contribution of the individual giving manager will be to strategically plan and execute all aspects of identification, cultivation, solicitation, and stewardship to help grow a sustainable annual giving program for the organization as well as to manage a personal portfolio. The manager will ensure revenue goals are met for various fundraising responsibilities. Preferred applicants are deadline-driven team players with outstanding multitasking abilities.

How You Will Contribute

• Develop and execute strategies to identify, qualify, cultivate, and steward individual donors and prospects, with a focus on subscribers and other high-potential segments.
• Manage a portfolio of donors, ensuring personalized and strategic engagement to deepen their connection to the Orpheum Theatre Group.
• Collaborate with the Development Team to integrate donor relations strategies with broader fundraising initiatives, including campaigns and special events.
• Utilize data-driven insights to assess donor potential and effectively prioritize outreach efforts.
• Research and pursue new opportunities to expand the donor base and increase contributions.
• Develop and implement a system to manage and maintain donor interactions and outcomes, ensuring accurate and detailed records are kept.
• Develop and track key performance metrics to evaluate the effectiveness of donor relations activities and ensure alignment with fundraising goals.
• Create and execute an annual giving plan that outlines strategies for both new donor acquisition and current donor growth via direct mail campaigns, mission impact communication, and targeted stewardship.
• Stay informed about industry trends and best practices in donor relations and fundraising.
• Be an active and visible member of development team at OTG fundraising events like Orpheum Soiree, Dinner on Stage, Golf for Education, and at the donor lounge at Broadway shows. Attendance at evening and weekend functions is expected when scheduled.
• Understand the mission, history, programs, and financial needs of OTG.

Department and Organization Participation

• Contribute to department and organizational goals as well as individual goals
• Assist as needed on all department duties as assigned
• Contribute to the organization’s mission, vision, values, and commitment to equity.
• Attend community events as a representative of the Orpheum Theatre Group

How You Stand Out

Preferred Experience

• 3-5 years of development and fundraising experience, preferably in the arts and culture sector
• Experience should demonstrate a proven track record of front-line, individual giving within the non-profit sector
• Significant CRM experience
• Experience planning, implementing, and executing fundraising events and direct mail solicitations
• A bachelor’s degree or equivalent experience is required

Preferred Skills

• Outstanding persuasive written and verbal communication skills
• Requires excellent administrative, organizational, planning, budgeting, and interpersonal skills
• Strong attention to detail and follow through
• Process oriented with highly advanced organizational skills: position manages many projects at various stages of completion at a time
• Comfortable working with deadlines and in a high-pressure environment
• Strong ability to listen and understand the intentions of prospects, sponsors, and donors
• Demonstrates advanced aptitude for relationship-building and positive interpersonal interactions. Relentless responsiveness to donors
• Strategic thinking and decisive problem-solving skills
• Strong knowledge of MS-Office and fundraising database systems
• Positivity, flexibility, and adaptability/Comfortable working in a fast-paced environment
• Comfortable working with a highly collaborative team
• Willing and available to work flexible hours, including nights and weekends, as required

How We Stand Out

Benefits and Perks

• 401(k) and 401(k) matching
• Health, dental, vision, and life insurance
• Paid time off
• Paid holidays
• Parental leave
• Parking provided
• Tuition reimbursement opportunities
• A diverse team of colleagues
• Volunteer and committee opportunities
• Tickets to select Orpheum and Halloran Centre events as available
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center

Interested applicants should email resume to hr@orpheum-memphis.com.

Department: Housekeeping
Reports to: Housekeeping Manager
Supervises: N/A
FLSA Status: Part-Time, Non-Exempt
Hourly Pay: $15

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community-minded, and we are ready to welcome you!

We are looking for an energized person that has experience in working with a team to create and maintain a clean, orderly, and safe environment. This person will perform a wide variety of cleaning on both our Orpheum Theatre and the Halloran Centre.

How You Will Contribute

Position Requirements

• Follow safety standards for employees.
• Maintain floors in a clean state by sweeping, scrubbing, mopping, and waxing them
• Empty and clean trash receptacles and collect recycling
• Clean, sanitize, and supply bathrooms
• Lock and unlock windows, doors, and gates
• Ensure grounds areas are clean and orderly
• Maintain general order for facility equipment for front and back of house.
• Observe and report facility repairs and maintenance as necessary.
• Maintain safe, secure, and sanitary working conditions and leave work area in a clean and orderly fashion.
• Responds appropriately to emergencies or urgent issues
• Regularly inspects property for safety and security issues and report any concerns to Supervisor.
• Anticipate problems and appropriate solutions. Investigates, analyzes, and resolves operational problems and complaints.
• Abides by all OTG policies in the Policies and Procedures Manual
• Other duties as assigned.

Department and Organization Participation

• Contribute to department and organizational goals as well as individual goals.
• Assist as needed on all department duties as assigned.
• Support the organization’s fundraising initiatives and assist as needed at fundraising events.
• Contribute to the organization’s mission, vision, values, and commitment to equity.
  

How You Stand Out

Preferred Experience and Education

• High school diploma or equivalent experience
• Work independently, exercising judgment and initiative with minimal supervision.
• Maintain an effective working relationship with employees and others encountered through the course of employment.
• Work effectively under pressure and/or stringent schedule and produce accurate results in a fast-paced environment.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Operate standard office equipment and personal computer(s) using Microsoft Office
  

Preferred Skills

• Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
• Physical requirements include feel and reach with hands and arms, walking, stooping, lifting to 50 lbs.
• Organize and prioritize work to meet deadlines. Remain flexible and adjust to situations as they occur.
• Standing for extended periods of time
  
  

How We Stand Out

Benefits and Perks

• Parking provided
• Overtime pay
• Holiday pay
• Flexible scheduling when possible
• Paid training
• A diverse team of colleagues
• Volunteer and committee opportunities
• Tickets to select Orpheum and Halloran Centre events as available
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center

Please send all cover letters and resumes to hr@orpheum-memphis.com. If you would like to apply in person you can obtain an application at the Halloran Centre for Performing Arts, 225 S. Main St between the hours of 10am-2pm Monday-Friday.